At Cardiagtech, customer satisfaction is our top priority. We are committed to providing high-quality diagnostic tools, software, and services. However, we understand that there may be times when you need to request a refund. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Products: Refunds for physical products, such as diagnostic tools or software, will only be issued if the product is returned in its original, unused condition within 30 days of purchase. The item must be in its original packaging, and proof of purchase must be provided.
- Services: Refunds for remote diagnostic or programming services may be issued if the service was not completed as agreed or if the results were unsatisfactory, subject to review by our team. Requests must be made within 7 days of service completion.
- Software Licenses: Software licenses are non-refundable once activated. Please ensure you verify the compatibility and requirements before purchasing.
2. Non-Refundable Items
We do not offer refunds for the following:
- Activated software licenses
- Downloadable products or digital items
- Services that have been completed successfully
3. Return Process for Physical Products
To request a return, please contact our customer service team at:
- Email: [email protected]
- WhatsApp: +1 (641) 206-8880
Once your return request is approved, we will provide instructions on how to ship the product back to us. Please note that the customer is responsible for return shipping costs, unless the return is due to a defect or error on our part.
4. Refund Processing
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, please contact us with proof of purchase, and we will guide you through the exchange process.
7. Cancellation of Services
If you wish to cancel a scheduled service, you must notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund.
8. Contact Us
For questions or concerns regarding our Refund Policy, please contact us at:
- Email: [email protected]
- WhatsApp: +1 (641) 206-8880